服务礼仪的特点 普遍性、继承性、差异性、时 代性 服务礼仪的职能 塑造个人形象、塑造组织形象、 沟通信息、联络感情 The characteristics of service etiquette： Universality, inheritance, difference, the time The function of service etiquette： Shape personal appearance, shape organization image, communication information, contact feelings
有很多服务礼仪的内容，就以饭店服务人员为例 There are a lot of the content of service etiquette ， Take the hotel service personnel， for example
当前，饭店业激烈的市场竞争，实质就是服务质量的`竞争。饭店的生存和发 展、声誉和效益、市场和客源，靠的是向宾客提供全方位的优质服务。一种 “宾客至上”的服务精神和热情友好、真诚和蔼的服务态度，可使客人在感官 上、精神上产生尊重感、亲切感。讲究礼仪是优良服务态度的关键，是优质服 务所必须。 At present, the hotel industry of the fierce market competition, the essence is the quality of service competition. The hotel's survival and development, reputation and efficiency, market and tourists by guests to provide a full range of quality services. A kind of ject. As a public official, service object become their